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OUR GUARANTEE
We want you to be happy and satisfied with our service and all of our beads that you purchase from OKBeads, Please let us know if you are unhappy in any way with a product purchased from OKBeads.
We guarantee that we will do our best to resolve your issue as quickly and thoroughly as we can. We want you as our loyal customers.
We works hard to keep our bead quality and design the best.
We improve our beads and website daily. every employee at OKBeads is empowered to solve your problem. If you have a complaint, compliment, or idea that would make us a better factory and bead quality, we'd like to know.
Please send email to our general manager directly david@okbeads.com.
Sincerely.
CUSTOMER COMPLAINT FORM
complaint form comments will send to General Manager Mr.David directly
New Design
Quality Pandora Style Bead
Quality Pandora Style Bead
Quality Pandora Style Bead
OKBEADS make high quality glass beads, quality jewelry and ONLY deal with quality concerned customers, We are not compete cheapest price poor quality market always.

Each our bead price based on high quality & perfect design similar as Pandora Style, Chamilia, Trollbeads etc brand jewelries, please do not compare our price with market cheapest price bad quality beads,
we are sorry and confirm we have not this range price items.
REMARK:
Our website show sterling silver core beads, single silver core glass beasd mount with SOLID sterling silver core (have 925 stamp) and without Pandora Style LOGO.

CLARIFICATION:
We guarantee our silver core beads with solid sterling silver cores and NOT SILVER PLATE!

Please find the following picture for our bead quality samples.

REMINDER:
Please carefully order your beads from internet, because there have the beads in the market stamped 925, but it is only a sterling silver plating.
ABOUT OUR BEAD QUALITY AND DEFECTIVE BEADS:
We have strict quality inspection system from glass bead material to finished beads, all beads quality are 100% SATISFACTION GUARANTEED!
If you receive order beads defective or false design, we can return the cost or replace new beads with FREE charge and without any reason.
OKBeads LOGO 100% SATISFACTION GUARANTEED
OK BEADS PRIVACY POLICY
Under no circumstances do we share any personal information with third parties.
All personal information is kept within OKBeads Ltd. for our use in processing your orders. Never at any time have we, nor will we, sell your email or other personal information to a third party.
We is committed to ensuring that your privacy is protected, should we ask you to provide certain information by which you can be identified when using our websites, then you can be assured that it will only be used in accordance with this privacy statement.

REFUSE OR CANCEL ORDER POLICY

OKBeads.com has the right to refuse or cancel any orders placed for product listed.
We have the right to refuse or cancel any orders, whether or not the order has been confirmed and your order advance payment paid. If your order advance payment has been paid for the purchase and your order is canceled, OKBeads Ltd. will refund your money promptly.

CUSTOMER ORDER RETURN POLICY

1. What is acceptable for a return?
> Defective items: If there have any defective items for your orders, you can return defective items to us, we will replace the new items or refund the defective items cost to you with your request. (For return items or refund payment will within 5 work days of receipt of your shipment)
> Not defective items: If it is only you are not like the items designs, quality or other reasons, you can return to us also, but please note, the items must be not used and within 10 days you receive.
2. Where do I send returns?
> Building 68, NO.28, Yangzhou Economic Development Zone. 225000 CHINA.
3. Attention when you returns.
> Please return by post office, USPS, FedEx or UPS.
> Please fill in express waybill (AWB) with "Return Items, NO Commercial Value"

 
We reserve right to change privacy policy at any time without prior notice. we reserve right to change these policies at any time without prior notice.
The use of this site is governed by the policies, terms and conditions, Your use of this site indicates your acceptance of these terms and conditions.
Please read our policies carefully. Questions may be directed to us, please send email to info@okbeads.com.
Pandora style Beads and Jewellery
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