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F.A.Q & HELP
Order Delivery Time.
Official order procedure.
Payment for the order.
Processing your order.
Taxation for our beads.
 
HOW TO SUBMIT YOUR ONLINE ORDER?

OKBEADS website without online shopping cart, because our main business range for wholesale orders.

Please select detail item with code number & quantity from OKBEADS website:
Example Order List:
(Format: Item code, QTY)
OKS1010, 10
OKS1025, 30
OKS1300, 50
OKSN006, 100
etc ......
You can submit your interested beads to us with two ways:
1. Submit your order online to our sales department diretly.
2. send your order to our sales email: info@okbeads.com
OKBeads sales department will respond you via email within 3 business days, please check your email in time.
 
 
OKBEADS - WEBSITE F.A.Q
Q. DELIVERY TIME:
A. Production Time:
- Wholesale Order: 5-15 days according detail wholesale order quantity.
- Special wholesale order: 1-4 weeks according detail bead design and order quantity.
- Retail Order: 3-7 days according the order detail bead design and quantity.
- All order beads will operation after get customer advance payment.
Delivery Time and Methods:
US, AustrOKBEADS, New Zealand orders are shipped via Fedex, UPS, delivery time take up to 2 - 3 business days.
The other countries order shipped via FEDEX, DHL, delivery time take up to 4 - 5 business days.

The order shipping cost according as your order total quantity and the order package gross weight.

Q. OFFICIAL ORDER PROCEDURE:
A. Please browse our website www.okbeads.com
- Select detail beads from website categories, email us your order detail items code number with quantity to info@okbeads.com or fill ill our online order form, or you can send your order list with email attached file similar as this (order sheet format 1, order sheet format 2).

- The purchase order will be send to our customer service automatically, we will send the confirm order document included Pro forma Invoice, bank information via email or fax to you within next business day.
Q. PAYMENT FOR ORDER
A.- wholesale, retail order and samples order:
both of them are required deposit before the beads be made, this is considered as the final confirm.
- Cancellation Order: The deposit will not be refunded.
- Quotation: In general, the unit price exclude shipping cost.
- Payment Method: T/T (Bank "wire transfer"), it is most common or acceptable method of order payment.
- Western Union: please check WU website for detail DESCRIPTION, it is acceptable method of order payment.
- We accept sample fees or order payment under US$2000 with MoneyBookers or .
*As soon as the deposit is paid, please inform our customer service with payment confirmation email*
Q. PROCESSING YOUR ORDER:
A. - Start to process your order once your confirm deposit or payment is completed.
- Your order will be ready for delivery about 3-10 days depend on detail order type.
- Your order shipping information will be email or fax to you once the package deliveried.
- Your order beads will be delivered to your doorstep within 3-7 days later by express.
- You can check the parcel detail delivery information with our offer tracking number.
Q. TAXATION FOR FOR THE ORDER:
A. - OKBeads: we will bear of any cost related in our country as a port of shipment.
Buyer: will take responsibility for shipping, insurance, the import tax in your country (if any) and other cost of the shipment through your assigned destination.
We will help our cusotmers avoid the customs duty, import tax and other fees for the order package, and our customer 95% order packages will free duty or less customs duty.
 
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