 |
|
| PRIVACY
POLICY & RETURN POLICY |
 |
|
|
|
| 1. Privacy
Policy: |
We value
your privacy and never share your information!
Under no circumstances do we share any personal
information with third parties.
All personal information is kept within
OKBeads.com. for our use in processing your
orders. Never at any time have we, nor will
we, sell your email or other personal information
to a third party.
We is committed to ensuring that your privacy
is protected, should we ask you to provide
certain information by which you can be
identified when using our websites, then
you can be assured that it will only be
used in accordance with this privacy statement.
|
|
|
|
|
|
|
| 2. Return Policy: |
Before returning, please read and
follow the instructions below,
you may also email to our customer service department.
we will be glad to help you.
Please make sure that you have read our return
policy and ensure that all criteria are met before
sending any items back to us.
OKBeads.com reserves the right to charge a handling
fee on all returned.
1. All items sold from OKBeads.com website
are covered by our return policy.
2. All returns must be sent back within
7 days of receipt of the item. we only accept
return products in their original condition.
Please note that we cannot process any products
that are returned without our prior knowledge.
If you wish to return your order, you will need
to contact customer service department via email:
info@okbeads.com
3. Mis-shipped products: for mis-shipped
items (item shipped was not what you ordered),
once confirmed, we will be responsible for exchange
and any shipping fees occurred. you are eligible
for a full refund in this case.
4. Design & Color Errors: if the
design & color of the item received is not
what was ordered, you are eligible for a full
refund. (This does not apply the case which
the color difference is caused by your display
monitor.)
The good news is that after placing your order,
you still have time to change your mind. please
refer to our cancellation and return policies
below for details:
Orders cancelled within 24 hours of payment
confirmation will be eligible for a full refund.
Orders cancelled 24 to 72 hours after payment
confirmation will be eligible for a partial
refund consisting of the full shipping fee and
50% of the product purchase price.
Orders cancelled beyond 72 hours after payment
confirmation will be eligible for a partial
refund consisting of the full shipping cost.
Once your order was shipped, it can not be cancelled.
|
OKBeads.com has the right to refuse
or cancel any orders placed for product listed.
We have the right to refuse or cancel any orders,
whether or not the order has been confirmed and
your order advance payment paid. If your order
advance payment has been paid for the purchase
and your order is canceled, OKBeads Ltd. will
refund your money promptly. |
|
|
|
|
|
|
| 3. How To Return: |
Return Process
1. Submit a return request to Customer Service
within 30 days of your order shipment. Include
an explanation and photographs documenting reason
for the return.
2. Once Customer Service has approved your request,
please send email to us for return item nubmer
with quantity as soon as possible.
3. Once received your return item package, your
return will be processed in 3 to 5 working days.
Once your return is confirmed and inspected, please
allow up to two billing cycles for send the cost
to you directly by paypal or bank transfer.
Items returned in unacceptable condition we will
not be processed as refunds and will be shipped
back to you. Before returning, please read and
follow the instructions above. You may email our
customer service department. We will be glad to
help you. Please make sure that you have read
our return policy and ensure that all criteria
are met before sending any items back to us. |
|
1. What is acceptable for a return?
> Defective items: If there have any
defective items for your orders, you can
return defective items to us, we will
replace the new items or refund the defective
items cost to you with your request. (For
return items or refund payment will within
5 work days of receipt of your shipment)
> Not defective items: If it is only
you are not like the items designs, quality
or other reasons, you can return to us
also, but please note, the items must
be not used and within 10 days you receive.
2. Where do I send returns?
> OKBEADS LTD.
Building 68, Yangzhou Economic Development
Zone. 225000 CHINA.
3. Attention when you returns.
> Please return by FedEx, DHL or UPS.
> Please fill in express waybill (AWB)
with "Return Items, NO Commercial
Value"
|
|
|
|
|
|
We reserve right
to change privacy policy at any time without prior notice.
we reserve right to change these policies at any time
without prior notice.
The use of this site is governed by the policies, terms
and conditions, Your use of this site indicates your
acceptance of these terms and conditions. Please read
our policies carefully.
Questions may be directed to us, please send email to:
info@okbeads.com |
|
|
|
|
